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FAQs

Got Questions? We are here to answer them.

What are your shipping options and delivery times?

We offer complimentary worldwide shipping on all orders. For USA deliveries, expect your items within 5-14 business days, with most arriving in 2-5 days. International orders typically arrive within 10-15 business days. For more details, visit our Shipping Policy.

What is your return policy?

We accept returns within 14 days of receiving your order. Items must be unworn, unused, with tags, and in their original packaging. There is a flat return shipping fee of $9.99, which will be deducted from your refund.
Visit our Policies page for more information.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods.

How can I track my order?

You will receive a tracking number via email once your order is dispatched. You can follow your order’s journey right to your doorstep.

How can I contact customer support?

You can reach our support team at support@onlyfreshwear.com or visit our Contact Page.

Do you offer free shipping?

Yes, shipping is free worldwide on all orders, with no minimum purchase required, Learn more on our Shipping Policy page.

How do I initiate a return or exchange?

To start a return, contact us at support@onlyfreshwear.com. We will provide a return label and instructions.
Note: We do not offer exchanges; you’ll need to return the item and purchase the new one separately.

Do you offer international shipping?

Yes, we offer complimentary international shipping with delivery times between 10-15 business days. For more details, check our Shipping Policy.

What happens if I receive a damaged item?

If your item is damaged or incorrect, contact us immediately at support@onlyfreshwear.com and we will resolve the issue by offering a replacement or refund.

Do you have ongoing sales or promotions?

Yes, we regularly offer sales and promotions. Check out our Fresh Deals section or subscribe to our newsletter for the latest offers.

What Our Customers Are Saying

Free Shipping

Free shipping with all orders above 75$

7-Day Return

We accept returns within 7 days if there is any defect

Damage Compensation

We will compensate or exchange in case you receive a defective order

Expert Customer Service

We offer email and chat support to help with all questions